Right of withdrawal, order cancellation and product return

After receiving the order, the buyer has the right to withdraw from the contract concluded in the webshop within 14 days.

To return the goods, they must be sent to our warehouse at the address:

Vilja tn 1, Äksi alevik, 70543, Estonia. To the number: +372 5082237

Parcels sent to the parcel machine will automatically be returned to the sender!

For convenient shipping, we recommend using Omniva / Itella or DPD couriers.
 

The right of return is designed to guarantee that the goods sent correspond to what was ordered.

• The goods to be returned must be unused, with tags and in the original packaging.
  
  
• The package can be opened without damage (if possible), if not, with as little damage to the package as possible.
  
  
• Returning the goods is done at the customer's expense.
  
  
• When returning the goods, the purchased products must be returned immediately, but no later than within 14 days from the submission of the application for withdrawal.
  
  
• Upon receipt of the goods, KANDSA OÜ will immediately return to the buyer all fees received from the buyer under the contract, but no later than 14 days after receiving the withdrawal statement. For returns received by mail, all fees received from the buyer based on the contract are excluded. delivery cost refund to the account indicated by the customer in the application within 1-14 working days from the day the goods reach KANDSA OÜ.
  
  
• KANDSA OÜ may refuse to issue refunds until it has received the subject matter of the contract or until the buyer has provided evidence that it has returned the matter, whichever occurs first.